We hope you love your new handmade leather good! But in the off chance that you don't, we offer returns as exchange only within 7 days of receiving your order. We are a small business and appreciate the support of this tight policy!  

If you have an issue with the product you received, please contact us right away! Sometimes we make mistakes, and that's okay!

If you are hoping to exchange for a specific item, the best way to ensure you get what you want is to purchase the new item as your exchange is processed.

We offer limited quantities of color/size and cannot guarantee the item will always be available. If you need to hold an item while you wait for exchange, please reach out! 

To start an exchange, you can contact us at hello@baqette.com. If your return is accepted, you are responsible for any return shipping costs!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do our best, but mistakes happen and we want to make it right for you. We are not responsible for any shipping damages.

Unfortunately, we cannot accept returns on sale items or gift cards.

We cannot offer any exchange on custom orders. Please get in touch if you have questions or concerns about your specific item.